The 5 Steps of the Digital Insurance Journey
January 07, 2016 by Madison Jacobs
No digitalization effort is complete unless it captures the entire “customer journey” – and there are multiple phases that need to be addressed. That’s the gist of a new report out of McKinsey & Company, which provides insights on what it takes to apply digital thinking to the journey’s many phases.
Read the rest of the article on Insurancenetworking.com.