How Crowd­-Guided Machine Learning is Changing the Game for Paper­-Based Insurance Organizations

Guest speaker 

When: June 8th, 2016  |  1:00 PM EST  |  10:00 AM PST

As insurance executives seek to digitize their business operations to improve the customer experience, they quickly confront two great and conflicting truths that characterize the state of their operations. First, they’re sitting on a gold mine of data just waiting to be turned into business insights, and second, their dependence on paper isn’t going to end anytime soon.

In this session, Captricity and guest speaker Forrester Research will examine:

  • How consumer expectations are shaping the digital strategies of insurers
  • Why paper will continue to exist in customer and agent/broker interactions
  • What role new digital solutions ­ including crowd­guided machine learning ­ can play in transforming data embedded in paper forms

About the Presenters

Ellen CarneyPrincipal Analyst Insurance & Financial Services, Forrester
Ellen is a principal analyst serving insurance eBusiness & Channel Strategy Professionals. Her research focuses on the eBusiness strategies, technologies, adoption trends, and best practices of property and casualty, life, group, and health insurers globally. 

Brian Cox, Head of Insurance & Financial Services, Captricity
Brian is responsible for the success of Captricity's partners in the insurance and financial services sectors. Prior to Captricity, Brian spent seven years at IBM working with insurance and financial services companies in the New York area representing IBM's information management solutions. 

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