How RPA and Advanced Capture are Improving Productivity & Customer Experience in the Enterprise

Guest speaker 

August 3rd, 2016 at 1:00PM EST | 10:00AM PST

This presentation defines today's role of RPA in the Enterprise - specifically cognitive technology - and outlines best practices for process discovery, workforce assessment, and technology management for improved customer experience.

Enterprises, in their quest to reduce operational costs and deliver a better customer experience, are applying automation technologies including Robotic Process Automation (RPA), content analytics, and cognitive platforms. Yet, they do not have a well-defined set of principles and best practices.

In this webinar, guest Forrester speaker, VP, Principal analyst Craig Le Clair, will present the seven predictions for enterprise capture applications which include:

  • How digital acceleration pushes the limits of today's capture solution
  • How Data as a Service (DaaS) will alter enterprise capture road maps
  • How cognitive capture sets the tone for the future

About the Presenters

Craig Le Clair, Vice President & Principal Analyst
Craig is an internationally recognized expert in helping companies transform from manual and analogue-based processes to the mobile and digital world. Technology areas include enterprise social platforms, dynamic case management, enterprise content management, electronic signature, multichannel capture, and customer communications management.
Brian Cox, Head of Insurance & Financial Services, Captricity
Brian is responsible for the success of Captricity's partners in the insurance and financial services sectors. Prior to Captricity, Brian spent seven years at IBM working in the New York area representing IBM's information management solutions.

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