Frequently Asked Questions
Converting documents to image files
How can I get my paper forms into digital format?
How much space do paper documents take up? Should I image documents in situ?
What’s better, a scanner or a camera?
In what format should I save my images?
My image is slightly warped or skewed, with lines/words curving or slanting. What should I do?
Does every page or every form have to be a separate document?
What if I have multiple documents inside a single PDF?
How do I get the files to you?
What is a Job?
What’s the difference between a template and a form?
What if some of my filled-in forms are just a little bit different from each other and the template?
What if the image for my template is sideways (facing one side, rather than up-and-down)?
How long will it take to upload all my information?
Can I stop and come back later to finish?
If I hit the “back” button is the work I’ve already done saved?
How big should I draw my boxes?
Some questions are in <obscure notation that only we can understand>. Can we type those in ourselves?
For a multiple choice question in which “all of the above” is an optional response, what if I want each answer in an individual column?
When should I choose “text” or “select-1” or “select-many?”
What if a field has a number but different units?
What if I have many different pieces of information in one field?
What if I want to skip a field?
How do I deal with a Likert Scale, where the values are at the top (e.g. best, worst) and multiple rows underneath?
For one particular question, most of the freeform answers will be one of a few possibilities, but there will be some outliers. Can I suggest these possibilities without limiting it?
How do we transfer the files out of <low-connectivity place>?
What if the information I want digitized is confidential?
How many files can I upload at one time?
What if the information I want digitized is confidential?
Who is going to be looking at my information?
How does Captricity safeguard my information?
In what format do you provide results?
How do you guarantee high quality?
How accurate are the results?
We’ve already done a portion of the data entry. Can we compare our results against yours?