Frequently Asked Questions

PRICING

How much does it cost?
Captricity pricing is straightforward: 20 cents per page, with up to 50 fields per page. For pages that contain over 20 fields, add a penny per additional field over 20 to the cost per page.Your first 10 pages are always free, and Captricity offers special bulk rates depending on how many pages you have.

What forms of payment do you accept?
We accept all major credit cards.

Do I have to sign up for a contract or subscription or anything?
No. Pay as you go, pay for what you use. That’s it.

HOW IT WORKS

Do I need to ship you my paper documents?
No. Captricity does not physically handle any of your documents. They never leave your possession. You upload scans or images of your documents on our website, do a little setup, and we take care of the rest.

Do I need any special hardware to use Captricity?
No. All you need is your web browser*, an Internet connection, and some way to take pictures of your forms, such as a camera or scanner. Smartphone cameras do great.

*currently Firefox and Chrome

ACCURACY

How is Captricity so accurate with human handwriting?
Captricity is accurate with human handwriting because we use human inspection to verify that the answers look correct before storing them in the data file.

INPUT

What kinds of paperwork can you handle?
We can handle most kinds of paper forms. Chance are, if it’s something that you give to someone to fill out, we’ll probably be able to handle it—or if it’s something that someone takes and then turns into a spreadsheet by spending hours typing in values, we can probably handle that too. See for yourself by signing up for our free beta.

Does Captricity only handle paper forms?
No, it does not. Captricity works even better with scans of paper or photos—and this allows you to skip the step of scanning or taking pictures of forms. You will get the best results with a clean, blank copy of the form you want to have digitized, however.

What kinds of formats do you accept?
Captricity can handle most image formats, including PDF, PNG, JPG, and GIF.

What do I need to get started?
Not much. In fact, by signing up you can browse our sample jobs and see how it works for yourself, with no obligation.

PRIVACY AND SECURITY

I’m worried about the security of my documents. Is my data safe?
We employ bank-grade AES 256-bit SSL encryption, all transmissions are secured, and your data is password-protected. If you work with an educational institution, we have been approved for use by various university IRBs, so please contact us if you have a specific concerns or questions relating to IRB issues.

I’m worried about the privacy of the information. Will it be visible to anyone else’s prying eyes?
Captricity has been designed so that all forms are “digitally shredded”—so only a single image fragment is visible, out of context, to anyone transcribing data. No one ever sees an entire form, and it’s nearly impossible to decipher the context of a form based on these individual data fields.

ABOUT CAPTRICITY

How is Captricity different from other solutions?

• Unlike anyone else, we let you work “self-serve,” without a need for signing a contract. Just log on.
• Unlike many OCR solutions, we work with existing, legacy documents.
• We have a very large number of workers standing by, so we can turn around documents very quickly.
• We use computer vision and machine intelligence for the easy stuff, and real human workers for verification, especially of handwritten information.

Are you hiring?
Yes.

MISC

I don’t see <insert feature request> here. Are you guys working on it?
We are adding new features on a regular basis—including more formats to handle, and more types of input to process. Check out our blog or subscribe to our newsletter to keep up with the latest updates.