Captricity Partners with Pegasystems to Enhance Customer Engagement With Fast, Accurate Access To Data Trapped in Paper

OAKLAND, Calif., June 7, 2016 /PRNewswire/ -- Captricity, Inc., the leading Data-as-a-Service (DaaS) provider, today announced a technology partnership with Pegasystems Inc., (NASDAQ: PEGA), the software company empowering the world's leading enterprises with strategic business applications, that will integrate Captricity's cloud-native solution within Pegasystems' suite of customer relationship management (CRM) applications and the Pega 7 platform. By utilizing data extraction, transformation, and integration processes, Pegasystems' clients can now access their data currently trapped in handwritten or typed forms at more than 99.9% accuracy quickly, easily and securely – and within their current workflow infrastructure.

Unlocking data from paper forms is a continuing challenge for many organizations. Captricity's handwriting recognition technology helps leading organizations in Insurance, Government and Healthcare access the customer data they need to optimize business processes, improve decision making, and enhance the customer experience. Captricity's platform is the world's most accurate data capture solution for complex handwritten and typed forms, offering the savvy enterprise access to transactional and legacy data trapped on paper forms.

This partnership between Pegasystems and Captricity provides a solution that allows customers to immediately increase productivity, reduce costs, and speed time to revenue while at the same time enhancing the user experience for customers and partners. Pegasystems' clients can unlock data and automate processes within critical documents such as:

  • Insurance policy applications and claims forms
  • Healthcare claims and HIPAA paperwork
  • Financial services onboarding documents and applications
  • Telecommunications service installations and product upgrade approvals

Powered by the Customer Decision Hub, Pega's end-to-end suite of CRM applications for marketing, sales, and service enables clients to anticipate customers' changing needs and provide personalized recommendations throughout the customer journey. By engaging customers with the right message at the right time on the right channel, businesses can increase customer satisfaction while enhancing the customer lifetime value.

Quotes & Commentary:

"The ability to deliver exceptional customer experiences depends on how well companies can capture and act upon relevant customer information," said Steve O'Brien, Senior Director, Product Marketing, Pegasystems. "This partnership with Captricity allows our clients to unlock the power of data trapped in handwritten and typed paper forms so they can deliver the most relevant customer engagements and drive lifelong customer loyalty."

"We're thrilled to partner with Pegasystems and provide Captricity as an offered solution," said Kuang Chen, CEO and Founder Captricity. "At Captricity, we aim to digitize the paper process to increase efficiencies within organizations to reduce mundane processes across industries. With many of the world's leading organizations evolving their entire business with Pega, this partnership will bring the power of data access of handwritten and typed forms, and its benefits, to more companies around the world."


Captricity's crowd-guided deep learning software can extract structured data from any source - handwritten forms, web forms, scanned document images, faxes, emails, and call centers - and connect seamlessly to backend systems to enable advanced analytics and eliminate the need for costly manual data entry processes. Captricity helps insurance, healthcare, government and nonprofit organizations to leverage the power of cutting-edge machine learning technology to produce 99.9%+ accurate data quality while delivering cost savings of up to 50% and reducing turnaround times by more than half. Ten of the top Twenty U.S. life insurers depend on Captricity's robotics process automation to deliver business insights that ultimately lead to a better customer experience. Captricity is headquartered in Oakland, CA. For more information please visit and or follow us on Twitter @Captricity.

Media Contact:
Abby Topolsky
Director of Communications, Captricity, Inc.

Published on June 7, 2016, 9:20 a.m.

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